Returns . Shipping . Order cancel

Overview

We take great pride in the quality of our products. In the event of a ma petite palette error, we will either send a replacement or we will offer you a refund at our discretion.

Because our items are made-to-order, once an order is placed, we are unable to modify its contents or cancel the order. All sales are final – no refunds or exchanges.

Please triple-check your address, as we cannot make changes once everything goes into motion.

Returns & Damage Claims

If your product arrives misprinted, damaged, or defective, contact us via our contact form within 3 days of the delivery timestamp. Please include your order number and clear photos of the damage (including the packaging). We will get back to you as quickly as possible to resolve the issue. If a return is deemed necessary, you may be responsible for paying for your own shipping costs for returning your item. As we have several production partners, the address you have may not be the address your item needs returned to. Please contact us prior to shipping your item back for the smoothest process.

Lost or Stolen Packages

If you discover that your order is lost in transit, please contact us, and we will work to find a solution.

If your order is marked as “delivered” but you have not received it, here are a few tips you can try Finding my package…

Shipping

Typically our items take a few days to process and make and then 7-10 days to deliver. This is a guesstimate as it is the launch year of our business.

Need help?

For all order inquiries, please contact us via our contact form.

Cheerfully,

ma petite palette